Refund policy
Refund Policy
VivaSports.store
At VivaSports, we strive to provide quality products and a positive shopping experience. Please review our refund policy carefully before making a purchase.
Refund Eligibility (30-Day Window)
We offer refunds for eligible orders within 30 days of the delivery date.
To be eligible for a refund:
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The request must be submitted within 30 days after the order has been delivered.
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The item must be unused, in original condition, and free from damage caused by the customer.
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Proof of purchase (order number or confirmation email) must be provided.
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The issue must meet the eligibility criteria described below.
Refund requests submitted after the 30-day period will not be accepted.
No Returns Policy
At this time, VivaSports does not accept physical returns.
We operate through a fulfillment-based model that ships directly from our partners, which means items cannot be sent back to our facilities.
Instead of returns, eligible customers may receive:
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A full refund, or
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A partial refund, depending on the situation.
Refund eligibility is determined after review by our support team.
Eligible Refund Reasons
Refunds may be approved under the following circumstances:
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Item arrives damaged or defective
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Item received is incorrect (wrong product or variant)
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Item is lost in transit and confirmed by the carrier
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Item arrives significantly different from the product description
Customers may be asked to provide photos or documentation to support the claim.
Non-Refundable Situations
Refunds will not be issued for:
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Change of mind or buyer’s remorse
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Incorrect size selection
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Incorrect shipping address provided by the customer
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Delays caused by shipping carriers, customs, or external factors beyond our control
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Normal wear and tear after use
Refund Process
To request a refund, please contact us at:
Include the following information:
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Order number
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Full name used for the order
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Description of the issue
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Photos (if applicable)
Our team will review requests within 2–5 business days.
If approved, refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, orders may already be in processing and cannot be canceled.
Contact Information
For any questions regarding refunds or orders, please contact: